Privacy Policy

This is the Privacy Policy of Eastern Media Group Pty Limited trading as Mascot Printing (ABN 89 092 636 247). In this Privacy Policy "we", "our" and "us" will mean Eastern Media Group Pty Limited trading as Mascot Printing and any or all related entities.

We abide by the National Privacy Legislation.

You can obtain more information about privacy from the Privacy Commissioner's website at www.privacy.gov.au.

This Privacy Policy forms part of the Terms and Conditions of Use of the website owned and operated by us ("the Website").

NOT PROVIDING YOUR PERSONAL INFORMATION

If you do not give us your personal information, we may not be able to provide products and services to you.

COLLECTING YOUR PERSONAL INFORMATION

Personal information is information that can identify you.
We must obtain personal information about you so we can provide products and services to you, provide information and marketing material to you and satisfy certain trade regulatory requirements. We may collect personal information about you when you open an account or register for access to our web site or services. The nature of personal information collected and maintained by us generally comprises name, address, date of birth, contact details, occupation, the name of your company and your ABN. For training purposes we record and randomly monitor telephone calls to our customer service officers. If you request information from us (eg by using our website or call centre), we may collect your contact details, including your name, postal and email addresses and your telephone numbers.

USING AND DISCLOSING YOUR PERSONAL INFORMATION

We will only use or disclose personal information we collect as permitted by the National Privacy Legislation.

The personal information collected by us is used for the purposes of establishing, administering, operating and maintaining your account with us.

Your personal information may be transferred to our representatives or other related businesses to ensure that you receive personal and tailored service.
We may also disclose your personal information to external parties, including but not limited to those:

  • Involved with providing, managing or administering our products and services such as third party suppliers, related entities, loyalty partners, printers, posting services, call centres and our customer service officers
  • Any third party or organisation that introduces you to us or other financial institutions linked with your dealings with us
  • Which are your representatives including your legal advisers
  • Involved in maintaining, reviewing and developing our business systems, procedures and infrastructure including for the purposes of system audit and testing or upgrading our computer system
  • Debt collecting agencies and payment system operators to help us maintain your account
  • Required by law
  • Authorised by law

We will use our best endeavours to ensure that each of our representatives and the businesses that we deal with adhere to the National Privacy Legislation. If you have any concerns about this, contact us mail@mascotprinting.com.au.

Specific requirements apply to the collection, use and disclosure of your personal information for credit reporting purposes.

PROTECTING YOUR PERSONAL INFORMATION

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure.

ACCESSING YOUR PERSONAL INFORMATION

You may request access to your personal information. Access to your personal information is not the same as access to a file that we maintain as part of our business processes, nor does it necessarily include all information that we may have collated in relation to you.

We will grant you access to your personal information within 14-44 days of receiving your written request subject to us receiving written evidence of your identity and the exceptions provided for in the National Privacy Legislation.
If we deny you access to your personal information, we will give you the reason for the denial. We may charge you a reasonable fee for providing access to, or copies of, your personal information.

COOKIE

A cookie is information that the Website transfers to your computer's hard disk. We may use cookies and other technologies to grant you access to certain parts of the Website and to monitor traffic patterns, customize settings to suit your account behaviour, manage advertising and other activities. A cookie does not identify you personally but identifies your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it each time.

EXTERNAL WEBSITES

The Website contains references or links to other websites. Those references or links may in turn refer or link to other references or links. None of the Eastern Media Group, or its directors, officers, employees or agents are responsible for any privacy policies or practices of any of those external websites.

CHANGES TO PRIVACY POLICY

We may change this Privacy Policy from time to time.

PRIVACY COMPLAINTS

If you believe your personal information is not properly protected, or there has been a breach or potential breach of this Privacy Policy or the National Privacy Legislation, please contact us as per the details below and request that your complaint be directed to the Privacy Officer.

We will use our best endeavours to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you can contact the Privacy Commissioner's hotline on 1300 363 992.

CONTACT DETAILS

If you want more information about this Privacy Policy, or if you want to inquire about any of your personal information, or if you believe your personal information is inaccurate, incomplete or out-of-date, contact us mail@mascotprinting.com.au or by telephone on 02 9669 2673 between 9am and 5pm (AEST) Monday to Friday, or write to us at the address below:

Mascot Printing
PO Box 142
Mascot NSW 2020
Australia

 

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